User Manual

TIPS TO USE VIQURE BLACKHEAD REMOVER

POSSIBLE PROBLEMS AND SOLUTIONS

Red marks after use

The adsorption function during use may cause some stimulation to sensitive skin, we suggest:

1, Before use, do a hot compress to fully open the pores, this device comes with a hot compress function, if you feel that the hot compress function can not fully open the pores, you can use a hot towel to apply a hot compress for 5-8 min (especially in the cold winter weather), a full hot compress can effectively open the pores, so that the dirt is easier to be suctioned out, reducing the production of red marks;
2, When you start to use the adsorption function, it is recommended to try from the smallest suction, and then increase the power after the skin is adapted to find the most suitable suction for you;
3, When using, please don't stay in the same place for more than 5s, point suction or gently lift and slowly slide, don't drag hard, otherwise it will aggravate the red marks or hurt your skin;
4.For optimal use of this device, we recommend following the sequence: ‘Warm’-’Vacuum’-’Cleaning’-’Ice’. We suggest opting for the low level during the ‘Warm’ and ‘Ice’ modes, and choosing a level that suits you for the ‘Vacuum’ and ‘Cleaning’ modes. If your skin is delicate, you can adjust the steps accordingly. For example, consider using a hot towel to open your pores for 5-8 minutes before proceeding, and then exclusively use the ‘Warm’ function for cleaning the skin. This approach can still yield effective cleansing results.
5, After use, wash your skin with water and use a soothing mask to ease the discomfort, you can also use masks etc. to help soothe your skin and accelerate the fading of red marks.

*Please be careful not to use the product on scarred or fragile skin, and please do not use the device after plastic surgery or nose job!

Why the device does not work?

1,The device is designed based on negative pressureprinciple, which means that the water can only bepumped up when the suction head is close enoughto the skin that creates negative pressure, otherwise there will be no water. (The water is fromthe inner circulation and only exists inside thesuction head without jetting or flowing out.)
2,The sealing ring at the connection of the suctionhead is off, which causes leakage. Please ensurethe sealing ring is installed correctly.
3, Please make sure that there is enough water in thewater tank and the end of the tube is completelysubmerged in the water.
4,No water for Vacuum mode.
5,The sponge at the water outlet of the device and the water inlet of the water tank is not installed correctly or is blocked.

Why the device does not work?

1,The device can not be turned on due to low battery. Please try later after charging for 3-4 hours (Thedevice is charging when the battery level symbolblinks). If charging fails, it may be resulted fromincompatible charging devices, please use 5V-1Acharging head and charging cable.
2,Press and hold the power button for over 1.5sbefore releasing it.
3,The tilt angel of the device is greater than 40degrees，which triggers the protection mechanismfeaturing blinking light and beeping sound. Pleasekeep the device at less than 40 degrees.

If you have any further questions, please contact us via email at support@viqure.com.