Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. To make this process as smooth as possible, we have outlined our cancellation policy below. Please review the details to ensure you are aware of our cancellation terms and conditions.

Order Cancellation
1. Before Shipping:
Time Frame: You can cancel your order within 24 hours of purchase without any penalty.
Process: To cancel your order, please contact our customer service team at support@viqure.com. Provide your order number and reason for cancellation.
Refunds: If you cancel within the 24-hour window, you will receive a full refund. The refund will be processed to the original payment method used during the purchase.
2. After Shipping:
Non-Cancellable: Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our Return Policy.
Exceptions and Special Cases

Contact Information
For any questions or concerns regarding cancellations, please contact our customer service team:
Email: support@viqure.com
Operating Hours:24h

Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our cancellation practices.