Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. To make this process as smooth as possible, we have outlined our cancellation policy below. Please review the details to ensure you are aware of our cancellation terms and conditions.

Order Cancellation
1. Before Shipping:
Time Frame: You can cancel your order within 24 hours of purchase without any penalty.
Process: To cancel your order, please contact our customer service team at support@viqure.com. Provide your order number and reason for cancellation.
Refunds: If you cancel within the 24-hour window, you will receive a full refund. The refund will be processed to the original payment method used during the purchase.
2. After Shipping:
Non-Cancellable: Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our Return Policy.
Exceptions and Special Cases

Contact Information
For any questions or concerns regarding cancellations, please contact our customer service team:
Email: support@viqure.com
Operating Hours:24h

Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our cancellation practices.

Absolutely fantastic

The VIQURE diode laser hair removal device exceeded all my expectations. It’s sleek, easy to use, and delivers professional-level results from the comfort of my home. After just a few sessions, I’ve noticed a significant reduction in hair growth, and my skin feels smoother than ever. The device is gentle yet effective, and the cooling system ensures a painless experience. I couldn’t be happier with my purchase and highly recommend it to anyone looking for a reliable, high-quality hair removal solution. Worth every penny!

Thank you so much for your glowing review! We are thrilled to hear that our VIQURE diode laser hair removal device has exceeded your expectations and has provided professional-level results in the comfort of your own home. We take pride in making sure our customers are happy and we are delighted to hear that you have noticed a significant reduction in hair growth and smoother skin. Our device is designed to be gentle yet effective, and we are glad that our cooling system has provided a painless experience for you. We appreciate your recommendation and are happy to have you as a satisfied customer. Thank you for choosing our product.

Laser hair removal

I’ve use the machine for 3 months now. It works great, I’m doing laser hair removal in underarms, bikini, and legs. I already notice some bald spots and hair thinning! Can’t wait for the end result but consistency and patience are key with any laser hair removal!

Thank you for sharing your experience with our Professional 808nm Diode Laser Hair Removal Machine. We are thrilled to hear that you are already noticing results after just 3 months of use. Consistency and patience are indeed important for achieving the best results with laser hair removal. Keep up the good work and we can't wait to see the end result!

This really works on super light hair and skin!

I am so impressed with the results! I'm strawberry blonde and my hairs are so light and blonde they're almost clear 😆 but it works on my hair color!! I used a different device from a different company and saw no results due to my light hair. It takes a bit longer than going to a dermatologist but I like the privacy so I'll do more sessions because the results are amazing!!

Dear valued customer,

Thank you for leaving such a positive review for our Professional 808nm Diode Laser Hair Removal Machine. We are thrilled to hear that it has been effective for you, even with your light hair and skin. We understand the frustration of not seeing results with other devices, and we are so glad that our product is working for you. We appreciate your dedication to privacy and are happy to hear that you will continue with more sessions. Thank you for choosing our product and for sharing your experience with others.

Best regards,
VIQURE Customer Service Team

Great Experience

This device is lovely and very easy to use. I’d also like to say that the customer service was stellar - I was able to reach someone with questions along the way which was incredibly helpful!

Thank you for your positive feedback! We're glad to hear that you had a great experience with our Professional 808nm Diode Laser Hair Removal Machine. Our priority is to provide a user-friendly and effective device, and we're happy to know that it met your expectations. Moreover, we take pride in our excellent customer service, and we're always here to assist you with any questions or concerns. Thank you for choosing us for your hair removal needs.

Highly recommend for at home use

I recently moved to a rural area and am no longer able to go to my laser girl so I was looking for an at-home laser device that would provide salon-quality results. The hair removal that the ViQure provides is permanent for sure! The results do take a little bit longer than if you went to a salon for sessions, however you have to understand that salons have machines that are 10x stronger, but also 50x more expensive. So to have to do a few more sessions to get the same results is more than worth the savings. I highly recommend this machine to anyone who wants to do laser on themselves from the comfort of their own home.

Thank you for taking the time to share your positive experience with our Professional 808nm Diode Laser Hair Removal Machine. We are delighted to hear that you have been able to achieve salon-quality results from the comfort of your own home.

We understand the inconvenience of not being able to visit your regular laser technician, but we are glad that our product has been able to provide you with permanent hair removal. We appreciate your understanding regarding the difference in strength between salon machines and our at-home device.

Thank you for your recommendation and for choosing our product. We hope it continues to meet your needs and exceed your expectations.

Cancellation Policy

Let customers speak for us