Returns and Exchanges

We gladly accept returns for a refund or exchange within 30 days of original purchase. 
Please Noted: For all accessories, we only offer a 7-day exchange & return policy.  (including accessories for DVT and Edema)

• All items must be returned in their original selling condition, without having been destroyed or modified, and with all their tags still attached.
• Customised items cannot be returned. 
• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense). 
• Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs has been destroyed or modified from its original condition. 

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

Warranty

We gurantee that if you use our products as they are intended, our products will be free from defects in materials and workmanship for a period of 15 months from the date of purchase for new products (refers to Airpro600). We do not warrant our products against general damage as a result of misuse, modifications or improper maintenance. 
Please noted that accessories are consumables and have no warranty but an expiry date.

If you believe you have received a defective product, we will either repair or replace the defective product or its defective component part(s) in accordance with the terms of this limited warranty. We warranty the replacement for the remaining unexpired period of the original product’s warranty. This limited warranty applies only to the original purchaser of the product and to products purchased directly from us. 

Our products are legitimately sold only by us and our authorized sellers who are required to follow our policies, procedures, and quality control standards. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized websites. This limited warranty does not warrant that the operation of the product will be uninterrupted or error-free.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team via Email: support@viqure.com or online live chat to start the return process with the following information:
1) Order number ;
2) Proof of purchase ;
3) Video or photo of the faulty product ;
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: After your application has been approved, turn package over to the courier, after the courier has checked the return shipment, please seal the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by ViQure in case of returns.

Once your package reaches us, please allow 10-15 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Cautions: * Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. Different country or region has a different returned warehouse. After receiving returned goods, we will arrange a full refund and email you.

Any other concerns, please feel free to contact us.