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Frequently Asked Questions
Have questions? We’re here to help.
Pre-sale & Post-sale
EpiPro 808nm Laser Diode Hair Removal Device
RF Requency Skin Tightening Device
Which countries do you ship to?
We currently ship to most countries and regions worldwide. You can enter your shipping address at checkout, and our system will automatically determine whether delivery is available. If you have any questions, feel free to contact our customer service team for assistance.
How much is the shipping fee?
All products on our website come with free shipping.
Will I be charged any taxes or duties?
All taxes and duties are included in your order. You won’t need to pay any additional fees upon delivery.
Where will my order be shipped from?
We have warehouses located in the United States, Canada, the United Kingdom, Germany, Australia, and Hong Kong. Your order will be shipped from the most suitable warehouse based on your delivery address and our inventory availability.
How long does it take to ship my order after purchase?
We typically process and ship orders within 1–2 business days (excluding holidays). Once your order has been shipped, you’ll receive an email with a tracking number. Delivery usually takes around 3–7 days, depending on your location.
What payment methods do you accept?
We accept a variety of secure and convenient payment methods, including credit cards (Visa, Mastercard, American Express) and PayPal.
Do your products come with a warranty or after-sales service?
Yes, all of our products are covered by a 12-month warranty. If you encounter any quality issues after receiving your order, please contact us as soon as possible. We’ll offer a replacement, repair, or refund solution based on the situation.
What is your return policy?
We offer a 60-day return guarantee on all products. If you are not satisfied with your purchase for any reason within 60 days of receiving it, please contact us promptly, and we will assist you with the refund process.
How can I track my order?
After we have arranged the shipping for you, you will receive an email or SMS text with a status link to the order status page (The type of notification that you receive depends on the contact information you entered at checkout). And you can click the link to visit the order status page to check the progress of your order once it is fulfilled.
You can also check the status of your order by clicking through this order track link.
What is the laser type?
Diode laser. This device is powered by the same in-office Diode Laser Technology used by dermatologists.
What is the laser diode?
The laser diode is a de-focused laser, normally using the wavelength of 808 nm for laser hair removal. These devices emit a monochromatic light beam able to reach the hair bulb in a selective manner and hit it with the heat without damaging the surrounding tissue. The laser light affects only the melanin of the bulb, destroying it.
Does laser really work for hair removal?
Yes! Hair removal lasers have been in use since 1997 and have been approved for "permanent hair reduction" in the United States by the Food and Drug Administration (FDA).
What is diode laser hair removal?
Laser is the latest breakthrough technology used in hair removal, which offered a concentrated wavelength to target a specific skin area without affecting other parts. Diode technology, also called TEC (Thermal Electric Cooling), is a very advanced semiconductor cooling system added to laser hair removal devices to offer a safe and comfortable treatment. Diode laser hair removal is safe and effective.
What is the benefits of diode laser hair removal?
Using laser hair removal, you'll get safe and pain-free, efficient and permanent hair removal experience.
What's the difference between IPL and laser hair removal?
IPL and laser are both effective to prevent hair growing by using light pulse to destroy the follicle. However, they are quite different in the following aspects.1) IPL delivers a wide spectrum of lights, while laser delivers a single concentrated beam of light. 2) Treatment time: both are effective, the laser is more efficient and needs less time. 3) Cost: IPL is cheaper than laser. 4) Results: Laser is permanent, and IPL is more for hair reduction. 5) Safety: both are safe. 6) Application: IPL is mainly for home use and the laser is used in Salon mostly. 7) Pain: laser is pain-free, IPL may have a little bit of pain. 8) Work on: Laser works on all skin types, IPL usually works on some skin types. In summary, IPL and laser are both safe and effective for hair removal. Which one to choose depends on your budget, pain tolerance, time, skin type, etc.
Differences between the 200W and 150W models？
Here are the key differences between the 110V 150W and 110V 200W models:
Price:
The 150W model is priced at $1,149. The 200W model is priced at $1,299.
Power and Performance: The 200W model delivers 50 watts more power than the 150W model, providing stronger energy output and faster treatment efficiency during hair removal sessions. Both models achieve the same ultimate result: permanent hair removal.
Additional Details: The 150W model is sufficient for the vast majority of users and has been available for over three years with excellent customer feedback.
The 200W model’s higher power allows it to more effectively target melanin in hair follicles, resulting in quicker and more efficient treatments.
Will it hurt?
No, it's pain-free. ViQure diode laser hair removal device adopts TEC (Thermal Electric Cooling) cooling system and sapphire technology ensuring continuous contact cooling. You will not feel pain, only comfortable and ease.
How many treatment sessions are needed?
ViQure diode laser delivers high-powered and precise light pulse, it is safe and efficient. Usually, you can get permanent hair removal in 3 month based on one treatment per month.
How often should I use ViQure diode hair removal at home?
To achieve the best results, we recommend using the device for 3-5 minutes on a specific area each time. Additionally, we suggest using the device every 28 days as a cycle for hair removal. Depending on the hair condition, it may take around 3-6 cycles to achieve the desired permanent hair removal.
Is diode laser hair removal safe for dark or brown skin?
Yes, ViQure EpiPro 808nm diode laser hair removal device is suitable for all skin types.
Which skin type and hair color is applicable?
ViQure EpiPro is safe, effective, and pain-free for permanent hair removal on all six skin types, including dark skin. It is also suitable for all hair colors.
How to choose an intensity level?
Just click on the main menu and choose any of the two functions: hair removal and skin rejuvenation. Then you will see the interface for intensity and frequency levels adjustment icons.
Is ViQure diode laser hair removal device the same as salon laser treatment?
Yes! ViQure EpiPro ues the 808nm diode laser technology which is used in Salon.
Does diode laser remove hair permanently?
The laser light causes permanent damage to the hair follicles and further disables its tendency to grow. In a diode laser hair removal treatment, the laser light only affects actively growing hair. It is often assumed that laser hair removal leads to the permanent removal of hair.
What is the device's service life?
5,000,000 shots. ViQure EpiPro laser chip is from Coherent (Leader in laser solution for more than 50 years), which can support up to 5,000,000 shots and concentrated energy for optimal results. The best choice for a family and beauty salon.
Cooling technology?
ViQure EpiPro adopts the most advanced TEC (Thermal Electric Cooling) cooling technology which will continuously cool our skin and protect the epidermis from burns. The sapphire handle head can cool down to 32℉, and the epidermis temperature cools down to 39℉–46℉ during the treatment session. All you get is a smooth and comfortable hair removal experience.
How should you prepare for laser hair removal?
1, Do not tweeze, epilate, pluck and wax the targeted area at least two weeks before yoru treatment. 2, Shaving the treatment area 24~48 hours prior to your treatment. 3, Do not tan or expose to the sun directly before or after laser hair removal Avoid tan or sun exposure two weeks before treatment. 4, Shower without makeups or fragrances
Do I need to wear eye protection?
The ligth will flash only when contacting firmly against your skin, never into the air. But, you should never try to shoot on to or close to your eyes. And you still need to wear glasses and goggles.
Why do I need to do follow-up treatments?
The laser hair removal devices are designed to emit light energy to the pigment in hair follicles. The melanin in the hair follicle is like a target, and the amount of melanin determines the effectiveness of hair removal.There are mainly three stages for hair growth: anagen(growing phase), catagen(transition phase), and telogen(resting phase). In anagen (active growth phase), the hair follicles have the largest amount of melanin, while in the catagen and telogen phases, there are fewer pigments in follicles. Our hair is in different growing stages, so we need to do top-up treatments for optimal hair removal results.
Is the machine easy to operate?
The operation is very easy, we use an intelligent design system to guide you to complete each operation, ensuring the safety and good results of hair removal. Please refer to the operation manual of the machine.
What is RF?
RF waves, also known as radio frequency waves, emit energy in the form of electromagnetic waves. They are present in various aspects of our daily lives and can range in energy levels from low to high.
In ViQure devices, RF waves are used at low energy levels, ensuring a safe and effective stimulation of collagen synthesis and elastin repair within the skin's dermal layer. This process leads to a visibly firmer and smoother appearance, rejuvenating your skin with remarkable results.
How does RF work?
When RF waves come into contact with the skin, they transform into gentle heat that penetrates the deep layers of the skin, specifically the dermis. This process generates a pleasant warming sensation without causing any harm to the skin's surface.
By heating the dermal layers, the production of natural collagen, the protein responsible for skin firmness, is stimulated. This safe and effective collagen production actively combats signs of aging, resulting in a reduction in skin laxity and the appearance of wrinkles as the skin undergoes self-repair. Experience a rejuvenated and youthful complexion as your skin regains its vitality.
What’s the clinically proven benefits of RF?
Clinical studies have unequivocally demonstrated the following benefits of RF technology:
Diminishing fine lines and wrinkles. Assisting in lymphatic drainage. Restoring elastin fibers. Stimulating the skin's healing responses. Naturally boosting collagen synthesis. Enhancing skin texture and overall appearance.
Experience the scientifically proven effects of RF technology as it revitalizes your skin, helping you achieve a more youthful and radiant complexion.
Which parts can be used?
Our beauty device is suitable for both facial and full body care.
We provide two probes, one tailored for facial care and another for body care - you can indulge in a salon-level skincare experience that covers every inch from head to toe. Discover the convenience and effectiveness of a single device that caters to all your skincare needs, providing exceptional care for both your facial and body skin.
Who could use the ViQure RF skin tightening device?
The ViQure RF02 beauty device is perfect for individuals facing skin concerns such as sagging, aging, weakened fibrous tissues, lack of elasticity, dullness, roughness, and lackluster appearance.
If you desire to restore your skin's vitality and radiance, this device is highly suitable for you. Experience the transformative power of ViQure RF02 as it rejuvenates your skin, unveiling a renewed and radiant complexion.
In what scenarios can I use the RF skin tightening device?
Our RF02 is a device that allows you to effortlessly enjoy salon-level skincare. You can use it in the comfort of your own home, beauty salons, fitness clubs, and various other settings.
It's also travel-friendly, allowing you to take it with you on your trips and maintain youthful, firm, and healthy skin through consistent use.
Usage Interval or Frequency Recommendations?
In general, we suggest incorporating our RF02 beauty device into your skincare routine every 3-4 days.
If you have mature skin experiencing issues like roughness, dryness, and aging, we recommend using the device every 2-3 days for targeted care.
If your skin is in good condition, it's advisable to include the beauty device in your regular maintenance routine with care sessions scheduled every 1-2 weeks.
Is it painful?
No, not at all. ViQure RF02 is designed to provide safe and comfortable RF treatments. While using the device, you may experience a pleasant warming sensation, but it should not be painful. If you do experience any discomfort or pain, please discontinue use immediately and consult a doctor.
Can I incorporate it into my skincare routine?
Definitely. After cleansing your skin and ensuring it is clean and dry, you can use the device. After removing the preparation gel, continue with your regular skincare routine, including applying serums, moisturizers, and SPF. Consider the device as a luxurious and enhancing addition to your skincare regimen.
When can I expect to see results?
You will experience immediate results, and they will continue to improve over time.
For optimal results, use your ViQuere device 2-3 times a week, with at least 24 hours between treatments in the same area, for 6-8 weeks. Afterward, you can use it 2-4 times a month or as needed to maintain the results.
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Resources and Download
Select the user manual for ViQure products to download.
I was initially skeptical about at-home devices, but this one delivered visible results within the recommended 4-week protocol. Using it just once weekly for 20 minutes while watching TV became effortless. By week four, my skin felt firmer with a more defined contour—like a subtle ‘lift’ without tightness. My colleague even asked if I’d lost weight! Ideal for anyone seeking gradual, natural-looking refinement.
I was skeptical at first, but this device is amazing! It’s completely painless, and I noticed a significant reduction in hair growth after just 3 weeks. The cooling technology makes it so comfortable. Highly recommend!
This device gives me salon-quality results without leaving home. The DPL mode smoothed my fine lines around the eyes, while the NIR head improved skin texture. The gel-free cooling system is genius - no messy cleanup. Best beauty investment this year
At 58, I didn’t expect dramatic changes, but the lifting effect around my eyes surprised me. The gentle warmth feels therapeutic. Not a facelift replacement, but a worthy ally against mild sagging.
After consistent use for four weeks, I noticed my jawline appearing more defined, like a subtle "lift" without drastic changes. The effects accumulated gradually, with the most noticeable improvement around week three. My skin feels tighter but not stripped of moisture. Looking forward to the follow up results, so far it seems like a worthwhile investment.
