Ravia FAQs

ViQure Ravia User Guide & Support

frequently asked questions

How long does it take to see results with the ViQure Ravia LED Red Light Therapy Mask?

Most users who consistently use the mask for 10 minutes daily, 3 to 4 times a week, see results in as little as 4 weeks. Actual results may vary depending on individual skin type, lifestyle, and frequency of mask use.

What are the main advantages of the ViQure Ravia LED Light Therapy Mask?

ViQure Ravia LED Red Light Therapy Mask uses multi-wavelength light therapy to deliver visible results such as firming, soothing, and brightening. With consistent use, it helps improve overall skin texture and radiance.

Is the product suitable for all skin tones?

Our product is not recommended for individuals with Type I or Type V–VI skin.

Type I skin is highly prone to sunburn and photosensitivity, and exposure to red and near‑infrared light may trigger a photostress response (mild redness, burning sensation, or pigmentation), often leading to discomfort or excessive reactions.

In darker skin tones, melanin absorbs more light energy, particularly red and near‑infrared wavelengths.

For Type V–VI skin, excessive heat absorption increases the risk of localized burns and makes pigmentation more likely.

Can I still use it if I have acne or wounds on my face?

If you have open wounds or acne in the acute phase of acne with significant redness and swelling, or have experienced sunburn within the last two weeks，our products are not suitable for you.

If you are in the later stages of inflammation, with the redness and swelling subsiding but you want to repair acne scars, you can use red light therapy.

If you want long-term anti-inflammatory and skin-repairing effects, then the combination of red light and near-infrared light is best.

Is the Ravia LED Red Light Therapy Mask painful to use?

The device is completely painless, with gentle and even energy distribution. Please feel free to use it.

Who should avoid using ViQure Ravia LED Red Light Therapy Mask?

✦ The following groups should avoid using the device:

·Pregnant women, individuals planning pregnancy, or breastfeeding women.

·Patients with systemic lupus erythematosus, photosensitive eczema, or albinism.

·Individuals with any photosensitive conditions.

·People taking medications that may cause photosensitivity (e.g., certain antibiotics, chemotherapy drugs, diuretics, etc.).

·Users with open wounds should avoid applying the device to the affected area.

·Individuals who have experienced sunburn within the last two weeks.

·People with a history of photosensitive epilepsy.

·Patients with severe acne.

·Individuals with Fitzpatrick skin types I, V, or VI (prone to hyperpigmentation).

If you are unsure whether it’s suitable for you, consult a healthcare professional before use.

Can I use the Ravia LED Red Light Therapy Mask during menstruation, pregnancy, or breastfeeding?

It is not recommended to use our device during menstruation, pregnancy, or breastfeeding. Hormonal fluctuations during these periods may increase skin sensitivity, potentially leading to discomfort or adverse reactions. To ensure safety, it is advised to consult a healthcare professional before use, to determine if it is suitable based on your individual health condition.

How do I select the mode?

The device is preset with 4 modes. It defaults to the red light mode when powered on. Briefly press the power button to cycle through the phototherapy modes. For detailed information about the modes, please refer to section 4.3 of the user manual.

Can the battery be replaced?

No.

How many times per week is it recommended to use the device?

If you are using the device for the first time, please perform a sensitivity test first. If no discomfort occurs, it is recommended to use it for 10 minutes per session, 3–4 times per week.

Can it be used with a timer?

No.