Return and Refund Policy & Cancellation

ViQure Return and Refund & Cancellation Policy

Effective date: 15/09/2026

Return and Refund Policy

1. our 60-day money-back guarantee

We want you to love your ViQure device — and we know that great results take time. That is why every order placed on viqure.com is covered by our 60-Day Money-Back Guarantee: if you are not completely satisfied for any reason, you can return your purchase within 60 days of delivery for a full refund or an exchange — even if the device has been used.

This policy applies to all products purchased on viqure.com, including devices sold under the ViQure, UNT, SLD and other brands available on our site.

2. return window

You have 60 calendar days from the date your order is delivered to request a return or exchange. Requests received after the 60-day window may still be covered by repair or replacement under our Warranty Policy.

3. Condition of Returned Items

To be eligible for a return:

Return the device with all accessories and its original packaging where reasonably possible.

A used device is acceptable under this 60-day trial. Please clean the device before returning it.

Opened single-use hygiene attachments and consumables (for example, replacement lamp cartridges or heads) cannot be returned unless they are defective.

If a free gift was included with your order, please include it with your return, or its value may be deducted from your refund.

You will need your order number or proof of purchase.

4. How to Start a Return

(1) Email us at support@viqure.com with the subject "Return — [Your Order Number]", or use the contact form on our website.

(2) Let us know which item you would like to return and why.

(3) We will reply within 24–48 hours on business days with a prepaid return label and step-by-step instructions.

*Items sent back to us without an approved return request will not be accepted.

5. return shipping costs

For eligible returns within the 60-day window, we provide a prepaid return label — your first return is on us.

If you arrange your own shipping, we will reimburse the standard return shipping cost (up to US$15 or the local equivalent) once your return is received. Please include your shipping receipt.

We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.

6. Processing and Refunds

Once your return arrives at our warehouse, we will inspect it within 5–7 business days.

If approved, your refund will be issued to your original payment method within 3–10 business days. The time for the refund to appear in your account depends on your bank or card issuer.

Sale items are refundable. Refunds are based on the amount actually paid, including any discount applied.

7. exchanges

The fastest way to get a different product is to return the item you have and place a new order. If you prefer a direct exchange and the item is in stock, let us know when you open your return request and we will arrange it where possible. Exchange shipping is free when the returned item is defective or damaged.

8. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or you received the wrong item, contact us within 48 hours at support@viqure.com with photos or a short video and your order number. We will make it right at no cost to you — by repair, replacement, or refund — and we will cover all shipping costs.

9. non-returnable items

The following are not returnable under this policy:

Gift cards

Opened single-use hygiene attachments and consumables (see section 3), unless defective

Items returned after the 60-day window — please see our Warranty Policy for repair and replacement options.

10. questions

If you have any questions, email us at support@viqure.com. Our team responds within 24 hours on business days. We are here to help, whatever it takes to make it right.

cancellation policy

We understand that sometimes plans change, and you may need to cancel your order. To make this process as smooth as possible, we have outlined our cancellation policy below. Please review the details to ensure you are aware of our cancellation terms and conditions.

1. order cancellation

(1) Before Shipping:

Time Frame: You can cancel your order within 24 hours of purchase without any penalty.
Process: To cancel your order, please contact our customer service team at support@viqure.com. Provide your order number and reason for cancellation.
Refunds: If you cancel within the 24-hour window, you will receive a full refund. The refund will be processed to the original payment method used during the purchase.

(2) After Shipping:

Non-Cancellable: Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our Return Policy.
Exceptions and Special Cases

2. contact information

For any questions or concerns regarding cancellations, please contact our customer service team:
Email: support@viqure.com
Operating Hours: Weekdays 9:00 AM – 6:00 PM (Eastern Time)

3. Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our cancellation practices.