Your Private Spa Care at Home

General FAQs

Have questions? We’re here to help.

Pre-sale & Post-sale

Which countries do you ship to?

United States, Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom, China (including Hong Kong SAR and Taiwan).
Additional note: If your area is not listed above, and you are interested in our products, you can contact our online customer service or official email: support@viqure.com for inquiries.

Do I need to pay additional shipping and customs fees?

Our product prices already include shipping and customs fees. Therefore, you do not need to pay any additional fees besides the price of the product itself.

Where will my order be shipped from?

We have warehouses located in the United States, Canada, the United Kingdom, Germany, Australia, and Hong Kong. Your order will be shipped from the most suitable warehouse based on your delivery address and our inventory availability.

Which shipping carriers are available?

Under normal circumstances, our warehouse will choose the optimal logistics solution according to the actual situation, including USPS / FedEx/ DHL and other logistics carriers we often use.

How long after I place my order will it be shipped? How long after it's shipped will I receive it?

Once you have placed an order with us, we will process it and arrange the shipping for you within 1-2 business days. And once it’s shipped, your order will be delivered promptly within 2-8 business days according to the feedback of our logistic partners.
If you have any questions, please send an email to support@viqure.com  with your order number and we will look it up for you.

What type of payment method do you support?

We offer a variety of payment options to make your shopping experience as convenient as possible. You can now checkout using PayPal or any major credit card. Simply select the payment method of your choice during the checkout process and follow the prompts to complete your purchase. 

Can I pay in installments?

At this time, we would like to inform you that we do not offer installment plans for our products. All purchases are required to be made in full at the time of order. We understand that flexibility in payment can be important, and we apologize for any inconvenience this may cause. 

How can I track my order?

After we have arranged the shipping for you, you will receive an email or SMS text with a status link to the order status page (The type of notification that you receive depends on the contact information you entered at checkout). And you can click the link to visit the order status page to check the progress of your order once it is fulfilled. 
You can also check the status of your order by clicking through this order track link.

What is the return and refund policy?

At ViQure, we are dedicated to providing our customers with innovative products and services. And we do support a 60-day return if you’re not 100% satisfied after the delivery,regardless of the reason.
Please ensure that the returned items include all cables, adapters, and instruction manuals, and are in good condition and repackaged. Once we receive your returned item, we will immediately initiate the refund process and reimburse you for the return shipping costs. The way your refund is processed depends on your original payment method.

What is the warranty policy?

I. Warranty Period: 

Valid for one year from the date of product receipt.


II. Warranty Application Process and Related Instructions:
Required Documents: Proof of purchase (order screenshot, product serial number), and clear photos/videos describing the problem.
Cost: Repair/replacement services covered by the warranty are completely free.
Processing Procedure: After document review and approval, the technical team will complete the fault diagnosis and then provide you with free repair or replacement services.

Can I change my shipping address or items after I submit the order?

If you wish to change your shipping address or items purchased on an order that has not yet been shipped, we will do our best to accommodate the request and process the changes upon your request.
However, if the order has already been shipped out, we will be unable to make any changes to the shipping address or items purchased. In this case, you will need to follow our return or exchange process after receiving the package.

Are there any price discounts?

At the moment, the best available discount is our WELCOME code, which provides 10% off and can be applied immediately at checkout.
We also hold promotional events during holidays such as Mother's Day and Christmas. Please pay close attention to our website. Please note that during the event, promotional offers and the WELCOME code cannot be used simultaneously.

Does the product manual come with it?

After you purchase the product, we will include a printed instruction manual in the package. If you require an electronic version, you can download it from the product details page or contact us directly at support@viqure.com, and we will provide it to you.

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Email us

Technical Support:

support@viqure.com

Business Enquiry:

marketing@viqure.com