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ViQure Warranty Policy

Effective date: 15/09/2026

1. What is Covered

Every device purchased on viqure.com is covered by a 1-Year Manufacturer Warranty against defects in materials and workmanship, starting from the date of delivery. If your device fails to function properly under normal household use during the warranty period, we will repair or replace it free of charge, including shipping both ways.

This warranty applies to all products purchased on viqure.com, including devices sold under the ViQure, UNT, SLD and other brands available on our site.

2. What is Not Covered

This warranty does not cover:

Damage caused by accidents, misuse, abuse, or neglect, or failure to follow the instructions in the user manual.

Unauthorized modification, disassembly, or repair by non-authorized parties.

Damage caused by liquids, extreme temperatures, power surges, or other external causes.

Normal wear and tear, including cosmetic changes over time.

Consumable parts and accessories, such as separately supplied power adapters, replacement lamp cartridges or heads, and cleaning accessories.

Loss, theft, or damage that occurs during shipping (shipping damage must be reported within 48 hours of delivery — see section 8 of our Return & Refund Policy).

Devices purchased from unauthorized resellers. This warranty covers purchases made on viqure.com only.

3. How to Make a Warranty Claim

(1) Email support@viqure.com with the subject "Warranty Claim — [Your Order Number]".

(2) Describe the issue and attach photos or a short video (up to 30 seconds) showing the problem.

(3) We will reply within 24–48 hours on business days with the next steps, which may include troubleshooting, repair, or replacement.

*If a replacement is approved, we will ship a replacement unit to you. For most regions, we will send the replacement first and include a prepaid return label for the faulty unit (or arrange a collection).

4. Shipping Costs During the Warranty Period

If your claim is approved, we cover the shipping costs of the repair or replacement in both directions. You only need to send the faulty device back using the label we provide.

5. Warranty vs. Returns

Within the first 60 days of delivery

After 60 days

If your device is defective, damaged, or simply not right for you, use our 60-Day Money-Back Guarantee for the fastest resolution — a refund or an exchange.

If your device fails due to a covered defect, file a warranty claim as described in section 3 above.

6. your statutory rights

This warranty is provided in addition to, and does not limit, any rights you have under the consumer protection laws of your country or region — for example, statutory guarantees under EU/EEA law, the Australian Consumer Law, or state law in the United States. Where mandatory law provides a longer warranty period, that longer period applies.

7. Limitation of Liability

To the maximum extent permitted by applicable law, our liability under this warranty is limited to the repair or replacement of the defective device, and does not include incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

8. Questions

If you have any questions about this warranty, email us at support@viqure.com. Our team responds within 24 hours on business days.