60 Days Money Back Guarantee You have 60 calendar days to return an item from the date you received it. However, please proceed carefully, we do not normally give refunds for postage & handling cost if you just change your mind, make a wrong decision or even have no reason.
To be eligible for a return, your item must be unworn or unused and in the same condition that you received it. Please ensure that the items you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method.
Defective Products
When used under normal conditions, this product from ViQure.com offers 5-year repair and unless warranty. Consumable items carry no warranty other than to be free of defects upon arrival. A full refund can be requested for defective products within 30 days of the purchase date.
Return Process – Step 1: Please contact our customer service team via email: support@viqure.com or online live chat to start the return process with the following information: 1) Order number; 2) Proof of purchase; 3) Video or photo of the faulty product;
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: After your application has been approved, turn package over to the courier, after the courier has checked the return shipment, please seal the package securely.
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What is diode laser hair removal?
Laser is the latest breakthrough technology used in hair removal, which offered a concentrated wavelength to target a specific skin area without affecting other parts. Diode technology, also called TEC (Thermal Electric Cooling), is a very advanced semiconductor cooling system added to laser hair removal devices to offer a safe and comfortable treatment. Diode laser hair removal is safe and effective.
What's the difference between IPL and laser hair removal?
IPL and laser are both effective to prevent hair growing by using light pulse to destroy the follicle. However, they are quite different in the following aspects.1 ) IPL delivers a wide spectrum of lights, while laser delivers a single concentrated beam of light. 2) Treatment time: both are effective, the laser is more efficient and needs less time. 3) Cost: IPL is cheaper than laser. 4) Results: Laser is permanent, and IPL is more for hair reduction. 5) Safety: both are safe. 6) Application: IPL is mainly for home use and the laser is used in Salon mostly. 7) Pain: laser is pain-free, IPL may have a little bit of pain. 8) Work on: Laser works on all skin types, IPL usually works on some skin types. In summary, IPL and laser are both safe and effective for hair removal. Which one to choose depends on your budget, pain tolerance, time, skin type, etc.
How does a laser hair removal device work?
Laser hair removal uses high power light beam to work on the treatment area with unwanted hair. The beam goes through the skin directly to the follicle which has melinan in it. The melinan absorb the light power and transform it to heat enengy, the follicle which supports hair grow is then destroyed which lead to permanent hair removal.
What is the benefits of diode laser hair removal?
Using laser hair removal, you'll get safe and pain-free, efficient and permanent hair removal experience.
Will it hurt?
No, it's pain-free. ViQure diode laser hair removal device adopts TEC (Thermal Electric Cooling) cooling system and sapphire technology ensuring continuous contact cooling. You will not feel pain, only comfortable and ease.
How many treatment sessions are needed?
ViQure diode laser delivers high-powered and precise light pulse, it is safe and efficient. Usually, you can get permanent hair removal in 3 month based on one treatment per month.
How to choose an intensity level?
Just click on the main menu and choose any of the two functions: hair removal and skin rejuvenation. Then you will see the interface for intensity and frequency levels adjustment icons.
How often should you use ViQure diode hair removal at home?
To achieve the best results, we recommend using the device for 3-5 minutes on a specific area each time. Additionally, we suggest using the device every 28 days as a cycle for hair removal. Depending on the hair condition, it may take around 3-6 cycles to achieve the desired permanent hair removal.
Is diode laser hair removal safe for dark or brown skin?
Yes, ViQure DepiMini 808nm diode laser hair removal device is suitable for all skin types.
How often should you use ViQure diode hair removal at home?
To achieve the best results, we recommend using the device for 3-5 minutes on a specific area each time. Additionally, we suggest using the device every 28 days as a cycle for hair removal. Depending on the hair condition, it may take around 3-6 cycles to achieve the desired permanent hair removal.
How should you prepare for laser hair removal?
1, Do not tweeze, epilate, pluck and wax the targeted area at least two weeks before yoru treatment. 2, Shaving the treatment area 24~48 hours prior to your treatment. 3, Do not tan or expose to the sun directly before or after laser hair removal Avoid tan or sun exposure two weeks before treatment. 4, Shower without makeups or fragrances
Is ViQure diode laser hair removal device the same as salon laser treatment?
Yes! ViQure DepiMini ues the 808nm diode laser technology which is used in Salon.
Does laser really work for hair removal?
Yes! Hair removal lasers have been in use since 1997 and have been approved for "permanent hair reduction" in the United States by the Food and Drug Administration (FDA).
Do I need to wear eye protection?
The ligth will flash only when contacting firmly against your skin, never into the air. But, you should never try to shoot on to or close to your eyes. And you still need to wear glasses and goggles.
Why do I need to do follow-up treatments?
The laser hair removal devices are designed to emit light energy to the pigment in hair follicles. The melanin in the hair follicle is like a target, and the amount of melanin determines the effectiveness of hair removal.There are mainly three stages for hair growth: anagen(growing phase), catagen(transition phase), and telogen(resting phase). In anagen (active growth phase), the hair follicles have the largest amount of melanin, while in the catagen and telogen phases, there are fewer pigments in follicles. Our hair is in different growing stages, so we need to do top-up treatments for optimal hair removal results.
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I was initially skeptical about at-home devices, but this one delivered visible results within the recommended 4-week protocol. Using it just once weekly for 20 minutes while watching TV became effortless. By week four, my skin felt firmer with a more defined contour—like a subtle ‘lift’ without tightness. My colleague even asked if I’d lost weight! Ideal for anyone seeking gradual, natural-looking refinement.
At 58, I didn’t expect dramatic changes, but the lifting effect around my eyes surprised me. The gentle warmth feels therapeutic. Not a facelift replacement, but a worthy ally against mild sagging.
After consistent use for four weeks, I noticed my jawline appearing more defined, like a subtle "lift" without drastic changes. The effects accumulated gradually, with the most noticeable improvement around week three. My skin feels tighter but not stripped of moisture. Looking forward to the follow up results, so far it seems like a worthwhile investment.
As someone prone to redness, I appreciated how gentle the device felt during daily use. No irritation or overheating, even on my cheeks. While the results aren’t overnight, my skin texture has smoothed out over time. It's also easy to stick with once a week and I'll stick with it to keep using it to see what happens!
